Citizen Feedback on NGO Work

January 23, 2014
With a set-up that is comparable to Yelp, GreatNonprofits.org is the largest content collector and aggregator of beneficiary reviews about social programs implemented by NGOs. On the GreatNonprofits website, users can rate more than 1.8 million social programs from 1.4 million nonprofits in the United States. The platform now hosts over 200,000 reviews. The reviews help more than 20 million users to make decisions about whether to partner with or support non-profit organizations. The user-friendly methodology enables constructive dialogue between NGO staff and the citizens who benefit from their programs; thus, contributing to the transparency and accountability of the NGO sector.
 
In this session, Perla Ni, founder of GreatNonprofits.org share lessons learned from her experience. She touches on the innovative tools and the open systems approach that have worked at scale to encourage citizen feedback that helps NGOs build better programs. 
 
In her presentation, Perla touch upon questions such as:
 
  • How to nurture and protect the trust of citizens who provide feedback
  • How to overcome barriers such as literacy and access to technology
  • How to provide incentives for organizations to welcome beneficiary feedback
  • How to build tools for dialogue that enables organizations to respond

 

Webcast recording