BBL | Social Accountability in the Delivery of Social Protection: Improving Service Delivery and State-society Relations

April 10, 2018
World Bank J4-044

The Citizen Engagement Community of Practice and Global Partnership for Social Accountability invite you to a BBL on:


Social Accountability in the Delivery of Social Protection: Improving Service Delivery and State-Society Relations


Tuesday, April 10, 2018 | 09:00 – 10:30 AM (EST)

World Bank Room J4-044 | 701 18th Street, N. W. Washington DC



Steen Jorgensen, Director, Social Protection and Labor Global Practice, World Bank Group

Research Introduction

Roopa Hinton, Social Development Adviser in Social Protection Team


Ghazia Aslam, International Development Consultant, Global Partnership for Social Accountability


Jonathan Fox, Professor at the School of International Service at American University

Eva Kloeve, Senior Program Officer, Nordic Trust Fund Secretariat, World Bank Group


 Co-sponsored with Social Protection and Labor Global Practice and Governance Global Practice


Social protection schemes are often implemented in contexts characterized by weak accountability of government officials to citizens. Strengthening accountability is important to ensure the quality delivery of social protection and to build better relations between citizens and the state. One way of doing so is through increased involvement of citizens in various stages of social protection programming.


However, despite increasing attention to the value of both social accountability and social protection in low- and middle-income countries, evidence on how social accountability initiatives are being implemented in the social protection sector remains limited.


A comprehensive literature review and four case studies by Development Pathways, with support from DfID, provides new evidence on when and how social accountability initiatives can contribute to better service delivery in social protection programmes and to strengthening state-society relations.


Join us for a discussion of the implications of this research for development programming in social protection sector.


The research was conducted by Tamsin Ayliffe, Ghazia Aslam and Rasmus Schjoedt.


Access the research report here

Access the guidance note for practitioners here

Access the Ethiopia case study here

Access the Nepal case study here


Participants Bios

Steen Lau Jorgensen has worked on strategy and operational activities across a number of themes including economic and social development, human development, governance and community empowerment for thirty years in the World Bank. He has worked across the developing world and in transition countries. He is the co-author of the first World Bank social protection strategy as well as academic publications on social protection, community development and climate change. Mr. Jorgensen was appointed Director of the World Bank's Social Protection and Jobs Practice in August 2016.  Prior to this assignment, Mr. Jorgensen was Country Director for West Bank and Gaza and Sector Director for Human Development in the Middle East and North Africa. 


Ghazia Aslam is an International Development consultant with expertise in citizen engagement, social accountability, local governance and fragile and conflict-affected contexts. She has consulted with various practices at the world Bank including Governance Global Practice; and Social, Urban, Rural and Resilience Practice. She also teaches at George Washington University's Political Science Department, and has held a Visiting Faculty position at Economics Department, Lahore University of Management Sciences. She received her Ph.D. in Public Policy from George Mason University in 2011 and Masters in Economics from Lahore University of Management Science in 2004.



Jonathan Fox is Professor at the School of International Service at American University. His work focuses on the relationship between citizen participation. transparency and accountability, from both scholarly and practitioner perspectives. He has carried out extensive research in rural Mexico, and with Latino immigrant organizations in the US. His projects involve dialogue with a wide range of public interest groups, grassroots organizations, development agencies, private foundations and government policymakers. He has recently been focused on directing a new "action-research incubator" at SIS: the Accountability Research Center.


Eva Kloeve works as Senior Program Officer in the Nordic Trust Fund Secretariat in the World Bank, providing technical human rights assistance to grant teams. She came to the Bank from the Norwegian Agency for Development Cooperation, where she worked as a specialist in social policy including education and social protection. During the first 5-6 years of her career, she worked for NGOs engaged in civic education programs, such as the Norwegian Students’ And Academics’ International Assistance Fund (SAIH) where she held the position of Vice President. She holds a Ph.D. degree in Economics from the Centre of the Study of Equality, Social Organization and Performance (ESOP), a Centre of Excellence at the University of Oslo. Her research focused on social and anti-social institutions in Africa, including the South African social protection system. Throughout her career, she has worked on development through a human rights lens.