BBL | Third-Party Monitoring and Social Accountability in Challenging Environments: the experience of CARE in MNA countries

November 22, 2017
World Bank Room J 7-044

The Citizen Engagement Community of Practice and Global Partnership for Social Accountability invite you to a BBL on:


Third-Party Monitoring and Social Accountability in Challenging Environments: the experience of CARE in MNA countries


Wednesday, November 22, 2017 | 12:30 – 2:00 PM (EST)

World Bank Room J 7-044 | 701 18th Street, N. W. Washington DC



Amr Lashin, Governance and Strategies Unit Director, CARE International in Egypt


Jeffrey M. Thindwa, Program Manager, Global Partnership for Social Accountability, World Bank


Najat Yamouri, Senior Social Development Specialist, Social, Urban, Rural and Resilience Global Practice, World Bank

Keith McLean, Lead Governance Specialist, Governance Global Practice, World Bank


This BBL will discuss best practices and lessons learned on the use of social accountability tools as a mechanism to (1) enhance citizen voice; (2) improve public authorities’ responsiveness to citizens’ needs; (3) create effective spaces for dialogues between citizens and the local governments; as well as (4) enhance citizen satisfaction. The presenter will give an overview of CARE’s Governance and Social Accountability expertise in Egypt. Specific focus will be given to how this has led to the design, development and implementation of third party monitoring as a social accountability tool for improving aid effectiveness.

In addition, the session will shed light on other, similar social accountability practices from the MENA region. It will aim at answering questions such as: is social accountability achievable; how can it be implemented; and what other efforts are needed to mainstream social accountability practices in the region. The presentation will build on CARE Egypt’s experience working on social accountability in the region through the work of the Affiliated Network for Social Accountability in the Arab World and work implemented by other CARE country offices in the region.

CARE Egypt is part of CARE International, whose mission is to work around the globe to save lives, defeat poverty and achieve social justice. CARE International is a global confederation of 14 member and 4 affiliate organizations. In 2016, CARE worked in 94 countries around the world, implementing 962 poverty-fighting development and humanitarian aid projects, to reach more than 80 million people directly and 256 million people indirectly. It was established in Egypt in 1954.


Participants Bios

Amr Lashin is Governance and Strategies Unit Director for CARE International in Egypt. Eng. Lashin has been working for CARE International in Egypt since 2011. He holds a Bachelor Degree from the Faculty of Urban & Regional Planning, Cairo University in addition to more than 15 years of experience in the fields of Urban, Environmental, Social and Economic development. Moreover, he has gained an excellent experience in the field of local administration as well as civil society organizational assessment and capacity strengthening. With solid practical hands-on experience on Social Accountability and Good Governance best practices and theories from his work in Egypt and the MENA region, Amr and his team were able to advance SA practices to support CSOs and Government interaction to improve trust and performance. Amr is also responsible for leading the organization's innovation activities to introduce new ideas and concepts (like ICT for development) to advance its work in Egypt.
Jeff Thindwa is the Program Manager for the Global Partnership for Social Accountability in the Governance Global Practice (GGP). In his 17 years at the World Bank he has held a number of positions in social development and governance, leading work programs on participation in Bank operations as well as analytical work on the enabling environment for civil society, and leading the Bank’s global civil society team. Later he was Practice Manager for Social Accountability in the World Bank Institute, and Practice Manager for Open and Collaborative Governance in the GGP. Prior to that he worked in South Asia Region social development, supporting operations teams and managing the “Program on Accountability” in Nepal, a grant making and capacity building program.
Najat Yamouri is a Senior Social Development Specialist in the Global Practice for Social, Urban Rural and Resilience in the Africa Region. She is citizen engagement (CE) Co-Regional Focal Point for the Africa Region and is leading the operational mainstreaming of CE throughout various sectors such as decentralization, transport and service delivery and across a diverse range of fragile countries.  Prior to moving to the Africa Region, as the MNA CE Focal Point, Najat piloted the MNA Regional Initiative for Mainstreaming citizen engagement through 42 operations addressing various sectoral development and policy reform issues. She led the work on CE in MNA conflict and fragile countries which helped develop contextualized CE approaches and instruments in fragile settings.  She also contributed to scaling up CE to a strategic level in MNA and provided inputs to the MNA Regional Strategy under the first pillar “Renewing the Social Contract”. Najat is currently working on citizen engagement in fragile settings as part of the nexus between the social inclusion agenda and social risk management.
Keith McLean is Lead Governance Specialist in Western Africa for the Governance Global Practice (GGP) where he works to strengthen economic governance, service delivery and citizen engagement in Francophone countries, several of which are fragile.  Prior to this he was Cluster Leader for Open Government in GGP, and co-lead the Community of Practice on Fiscal Transparency, Participation, and Accountability.  Keith also served as Lead Social Development Specialist in WBI, and Sr. Social Development Economist in Europe and Central Asia (ECA). Keith has a BA in International Studies and Economics from The American University, and an MA in Development Economics from the University of Sussex.