BBL | Trust, incentives and citizen engagement: Drivers for improving health & education service delivery in MENA

November 20, 2014
Washington, DC

THE GPSA and GPTrust, incentives and citizen engagement: Drivers for improving health & education service delivery in MENA

Thursday November 20, 2014 | Room J9-044, 12:30 –2:00pm | A light lunch will be served


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BBL Recording


The Middle East and North Africa Region is at a critical juncture with complicated transitions and tragic conflicts on one side, and a tremendous potential with rich human and natural resources on the other. The majority of the population in the region is lacking economic opportunities, facing inequalities, and demanding social justice.


The BBL seminar will share findings of the forthcoming MENA regional flagship report Trust, Voice and Incentives: Learning from Local Successes in Service Delivery in the Middle East and North Africa.  This report examines the role of trust, engagement and incentives as critical determinants of service delivery performance in MENA countries. It expands the WDR 2004 approach to ‘making services work’ by exploring how institutions affect trust, participation and provider responsiveness.


Focusing on education and health, the report illustrates how weak external and internal accountability prevalent in MENA institutions undermines policy implementation and service delivery performance, and how such a cycle of poor performance can be counteracted. Evidence shows that such weak accountability negatively affects citizen trust, which partly explains why citizens infrequently engage through formal channels, relying instead on personal relationships and other survival mechanisms. Case studies of local success reveal the importance of both formal and informal accountability relationships and the role of local leadership in inspiring and institutionalizing incentives toward better service delivery performance.


The discussion will seek to explore:

  • The relevance and applicability of the flagship’s conceptual framework and analysis beyond the MENA region
  • The potential value of drawing on subnational variation analysis in designing and implementing reforms to enhance accountability and service delivery performance
  • Concrete – and demonstrable – examples of success in reforms and local initiatives to engage citizens, inspire trust and enhance the performance of service providers especially in education and health
  • Examples of quick wins in social accountability especially in connection to education and health


Opening Remarks

Mario Marcel | Sr. Director Governance Global Practice, World Bank


Hana Brixi | Program Leader for Governance, Education, Health, Social Protection, Labor and Gender for the Gulf countries

Michael Woolcock | Lead Social Development Specialist, Development Economics, World Bank

Ellen Lust | Professor, Department of Political Science, and Founding Director on Governance in Local Development, Yale University


Roby Senderowitsch | Program Manager, Global Partnership for Social Accountability


Watch Live!
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Meeting password: aBmEqMz3
Meeting number: 732865181

Recording will be made available after the event.