Workshop Session (1)

Constructive Engagement and Co-Production 

May 19, 2016 | 11AM-12:30 PM

1. State-Society Collaboration for Improved Health Policy in Indonesia: Mainstreaming Social Accountability into National Programs

Moderator: Maria Poli, Capacity Building Coordinator, GPSA, World Bank
Discussants: Anung Sugihantono, Director General for Community Health, Ministry of Health; Rudy Prawiradinata, Senior Advisor to the Minister of Planning, Government of Indonesia; Doddy Izwardy, Director of Nutrition, Ministry of Health, Government of Indonesia; Andreas Darmega Sihotang, Project Manager, GPSA Wahana Visi Project in Indonesia; Laura Andriani Hukom, Advocacy Director, Wahana Visi Indonesia; Ali Subandoro, Health Specialist, Task Team Leader GPSA Wahana Visi Project, World Bank.

Wahana Visi is leading a partnership to improve maternal health service delivery through improvements in governance and service delivery in Indonesia. The project has achieved remarkable results in the past two years, both in terms of health outcomes and in the joint action undertaken between the government and civil society groups to improve frontline service delivery. 

In this session, Indonesian civil society leaders and government officials will briefly introduce their experience to-date and explain why and how the government is considering mainstreaming social accountability efforts into national health programs. The session will then focus in a conversation with workshop participants about how government and civil society can work together towards this goal.  

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Process of Citizen Voice & Action
Impact of Citizen Voice & Action
GPSA-WVI Newsletter (Volume 2, April 2016)

2. State-society collaboration for improved education policies in Morocco: From importing a tool to co-producing a social accountability strategy/Collaboration Etat – société civile pour des politiques d’éducation meilleures au Maroc : De l’intégration d’outils vers une stratégie collaborative de Responsabilisation sociale (RS)

Moderator: Saad Filali Meknassi, Capacity Building Advisor, GPSA.
Discussants: Nissrine Bouhamidi, LEAD Project Manager, CARE International Maroc; Mahmoud B'Chini, Director, Near East Foundation Morocco; Christina Wright, Task Team Leader, World Bank and Mr. Abdellatif Chaouki, Provincial Director, Ministry of National Education and Vocational Training, Province of Sidi Bernoussi, Morocco.
*This session was in French*

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The Linking Education and Accountability for Development (LEAD) project, as other citizen-led efforts to improve voice and accountability, seeks to engage constructively with state institutions at the local, regional and national levels to find solutions to development problems. The LEAD project and its partners in government, civil society, schools and the World Bank started working in 2014 in a Moroccan context that knows significant changes in terms of legal, strategic and institutional frameworks. Since then, stakeholders are learning how to go about solving problems together so that multiple resources and capacities align to improve education policies and outcomes. 

For LEAD partners, key insights of this process include: a) investing in participative strategies first, before jumping in the implementation of a tool; b) building on partnerships and on-going public sector initiatives to co-assess entry points, strategies and tactics; c) strengthen the enabling environment and develop capacities for co-delivering solutions; d) build on joint on-going reflection to course correct. 
In this workshop, representatives of CARE Maroc, the Near East Foundation, the Ministry of Education, and The World Bank will briefly share their individual and joint experiences and lessons in the implementation of LEAD to-date. Their perspective is expected to trigger an open conversation with workshop participants about the opportunities, challenges of going this joint route in Morocco and beyond.  

A l’image d’autres initiatives et efforts engagés par les citoyens et la société civile, Linking Education and Accountability for Development (LEAD) project ou le projet
« Relier Education et Responsabilisation pour le Développement » cherche à engager de manière constructive les institutions représentatives de l’Etat aux niveaux local, régional et national pour trouver des solutions aux problèmes de développement.
Le projet LEAD et ses partenaires dans le gouvernement, la société civile, les écoles et la Banque mondiale ont commencé cette expérience en 2014 dans un contexte marocain qui connait des changements importants en termes des cadres légal, stratégique et institutionnel. 

Depuis le lancement du projet LEAD, les parties prenantes du projet ont commencé à collaborer ensemble et à chercher des solutions pour que les différentes ressources et capacités puissent être mobilisées pour améliorer les politiques d’éducation et leurs résultats sur le terrain. 

Pour les partenaires du projet LEAD, ce processus comprend des éléments clés comprenant :
a) Investir dans des stratégies participatives en premier lieu avant de commencer la mise en œuvre d’outils de Responsabilisation sociale qui peuvent ne pas s’adapter au contexte local;
b) Construire sur la base des partenariats et des initiatives en cours du secteur public pour évaluer ensemble les points d'entrée, les stratégies et les tactiques possibles; 
c) Renforcer l'environnement favorable à la collaboration positive entre les parties prenantes en relevant leurs capacités pour produire des solutions durables;
d) Alimenter la réflexion collective de manière continue pour corriger les orientations du projet quand il est nécessaire. 
Cet atelier de travail permettra aux principales parties prenantes du projet LEAD, à savoir les représentants de CIM, NEF, le Ministère de l’Education et la Banque mondiale, de partager leurs expériences et leçons individuelles et collectives dans la mise en œuvre du projet jusqu’à maintenant. La variété de leurs points de vue permettra de déclencher un débat ouvert avec les participant(e)s à l’atelier sur les opportunités et les défis de cette expérience commune au Maroc et au-delà.

3. Constructive Engagement in the Context of Decentralization: Improving Budget Accountability in Health and Education Sectors across Levels of Government in Ghana

Moderator: Carolina Luisa Vaira, Senior Governance Specialist, World Bank.
Discussants: Harriet Agyemang, GPSA Project Manager, SEND Ghana; Cynthia Arthur, Head of Expenditure Monitoring Unit, Ministry of Finance, Government of Ghana; Robert Intseful, Director of Policy, Monitoring and Evaluation Unit, Ministry of Education, Government of Ghana and Gabriel Dedu, Governance Specialist, World Bank

The Making the Budget Work for Ghana project is working to enhance transparency and accountability in the use of public resources in the health and education sectors in 30 districts and at the national level. Constructive engagement between civil society and government is a key aspect of the project’s social accountability strategy.

In this session, project partners will reflect about their efforts to-date. This raises a number of questions that will inform an open conversation between representatives of SEND-Ghana, the Ministries of Finance and Education, the World Bank and workshop participants.  For example, what are the main differences for state-society joint work locally and nationally? How does implementation inform changes in original plans?  

4. State-Society Constructive Engagement for Improved Health Determinants in the Kyrgyz Republic 
Moderator: Florencia Guerzovich, Lead Capacity Building Advisor, GPSA.
Discussants: Sabina Gradwal, Project Manager, Development Policy Institute, Kyrgyz Republic and Scott Abrams, Social Accountability Advisor, GPSA.


In Kyrgyz Republic, 1,600 Village Health Committees (VHCs) were established to inform health service delivery in the country’s districts. While VHCs have had some impact in promoting good health practices and behaviors, they have seldom been effective at influencing broader public services linked to healthy lifestyles.

The Improving Health Determinants in Kyrgyz Villages project supports participatory processes that convene stakeholder groups to monitor and influence public budgets, with a focus on services that affect health determinants. It does so by empowering citizens and public officials to engage in joint-problem solving, strategic planning and oversight. Engaged citizenry has produced positive changes in some villages, however contextual factors such as limited rule of law, unaccountable officials, tribalism, and a disregard for participatory mechanisms, have created obstacles in others. 

In this session, the project team will reflect on positive and negative experiences of collaborative problem-solving at the local level engagement, as well as opportunities that opened up to engage national level policies and institutions. 

5. From Global to Local: Open Government Partnership’s Co-creation Processes in Jalisco, Mexico
Moderator: Alonso Cerdan, Program Manager, Open Government Partnership Support Unit
Discussants: Mark Robinson, Global Director, Governance; World Resources Institute; David Gomez Alvarez, Undersecretary for Planning and Evaluation, Jalisco, Mexico; Alberto Sandoval, Executive Director, Transversal Think Tank, Mexico and Marcela Rozo, Senior Operations Officer, Governance Global Practice, World Bank Group.

This session seeks to explore Jalisco’s experience with the process of co-creating a local action plan that will seek to meet citizen expectations of transparency and accountability of local government reforms while drawing on global practices from which Jalisco can learn. The discussion will explore the challenges and opportunities of co-creation at the local level while also highlighting the efforts of implementing and localizing the Sustainable Development Goals and the 2030 Agenda in Jalisco and beyond. 

6. Georgia's Experience as a Member of the Open Government Partnership (OGP): From Engagement to Co-Production

Moderator: Joe Powell, Deputy Director, Support Unit, Open Government Partnership
Discussants: Kety Tsanava, Legal Advisor at the Ministry of Justice of Georgia and National Coordinator of Open Government Georgia; Saba Buadze, Good Governance Program Coordinator, Institute for Development of Freedom of Information and Giorgi Kldiashvili, Director, Institute for Development of Freedom of Information (IDFI).


In response to civil society’s recommendations, the government of Georgia created a platform to enable government, local and international organizations to sit together and co-create the open government agenda for the country. The government established a permanent dialogue mechanism – the Open Government Georgia’s Forum – giving CSOs the ability to engage directly in elaborating open government reforms. This session will discuss how government and civil society co-creation efforts help to experiment with new ways to integrate transparency and accountability in government reforms. Participants will hear examples of how dialogue helps to transform the relationship between governments and citizens and how it allows two-way communication between public officials and members of the public, which ultimately results in citizen-oriented governance in the country.

7. New Frontiers in Citizen Engagement in World Bank Projects
Moderator: Utpal Misra, Governance Specialist, Citizen Engagement Secretariat, World Bank.
Discussants: Shahin Kauser, Deputy Program Manager, Manusher Jonno Foundation; Fred Temple, Project Adviser Partnership for Transparency Fund; Vinay Barghava, Chief Technical Officer, Partnership for Transparency Fund and Ali Abbas, Sr. Environmental Officer, National Solidarity Programme, Ministry of Rural Rehabilitation and Development, Afghanistan.

The Strategic Framework for Mainstreaming Citizen Engagement in World Bank operations was approved in 2014 to improve development results and to strengthen engagement processes between governments, the private sector and citizens. This is however not a new agenda as CSOs have been supporting project implementation.
The Citizen Action for Results Transparency and Accountability (CARTA) program piloted citizen engagement in 11 World Bank projects in several sectors, with a focus on empowering beneficiaries to demand greater transparency and accountability in resource use, service delivery and grievance resolution. At this session, we will examine what has been the experience and lessons learned with citizen engagement to-date, and how this has impacted project outcomes and how some of the perceived benefits have influenced project implementation. 

8. Service Delivery Improvements in Challenging Contexts: Constructive State-Citizen Engagement Under the Ethiopia Social Accountability Program

Moderator: Marcos Mendiburu, Senior Social Development Specialist, World Bank.

Discussants: Melaku Kifle Woldemariam, Senior Program Management Specialist and Advisor, Ministry of Finance and Economic Cooperation, Government of Ethiopia; Alex Kamurase, ESAP2 Task Team Leader and Senior Social Protection Specialist, World Bank, and Lucia Nass, Social Accountability Expert and Head of Capacity Development, Management Agency/PCU.


The session will discuss experiences with government’s views of social accountability, complex policy dialogue in systems with long history of centralized governance, behavior changes and service improvements through social accountability mechanisms. The Ethiopia Social Accountability Program (ESAP2) has supported over 200,000 citizens representatives to gain skills in monitoring service delivery performance through constructive dialogue with the state aimed at making improvements in basic service delivery in five sectors: health, education, agriculture, water and sanitation and rural roads. Participants will share options, choices and balances required to ensure continuity of social accountability, mainstream implementation through sectors, community-based organizations, civil society, and independent government institutions, among others, without eroding credibility and independence of the program in facilitating citizen participation.

9. Citizen Engagement and Social Accountability in Kenya’s Devolution Reforms

Moderator: Keith McLean, Lead Governance Specialist, Governance Global Practice, World Bank.
Discussants: Christopher Finch, Senior Social Development Specialist, Urban, Rural and Social Development Global Practice, World Bank Group; Annette Omolo, Consultant, World Bank Group and Al Kags, Founder Trustee, The Open Institute.

Presentation   Notes

Kenya has steadily improved economic management, and scores relatively well on measures of citizen voice and press freedom. However, the public sector still faces persistent governance challenges that hinder service delivery. Among the many reforms ushered in by the 2010 Constitution, devolution is arguably the most ambitious, as multiple powers, responsibilities, and funds have shifted from the national government to 47 elected county governments. These county governments are mandated to engage citizens in planning and policy making processes. The World Bank supports the reforms under its cross-practice decentralization support program. At this session, we will examine what has been the experience with citizen engagement and social accountability in Kenya’s ambitious and young decentralization process, and how this has impacted service delivery and the public sector generally.