The World Bank’s Development Finance Vice Presidency launched its 2017 Trust Fund Annual Report on March 26. As a World Bank trust fund, the Global Partnership for Social Accountability (GPSA) was recognized for its important role in supporting operational work across the World Bank Group. A section of the report highlights how GPSA projects are contributing to improvements in water service delivery in Benin and provision of maternal, newborn, child health and nutrition services in Indonesia.

A video presentation on trust fund results was featured during the Report launch, including an appearance by Jeff Thindwa, GPSA Program Manager. You can watch it here.


Text extracted from the original report:


“The GPSA trust fund uses innovative social accountability tools and processes to enhance citizens’ voice and builds the capacity of governments to effectively respond to their voice. The GPSA facilitates engagement between governments and civil society and provides strategic and sustained support to civil society organizations and governments to create an enabling environment in which citizens’ feedback is used to solve fundamental problems in service delivery and strengthen the performance of public institutions.

Water service delivery is decentralized down to the municipal level in Benin, where private service providers oversee operations and management of water equipment, and the delegated service providers, who pay the municipality a fee to cover the cost of routine repairs and maintenance, and collect water user fees. Although these fees should provide sufficient funds to enable the municipalities to cover the cost of repairs and maintenance, the current fee collections were estimated to be 60 percent below the average projections. To overcome this challenge, GPSA supported local municipalities between FY16–FY17 to better manage fee collection by adopting social accountability

mechanisms such as public audits, strengthening capacity and oversight functions of user associations, and introducing transparent management practices. Preliminary results indicate a 23 percent rise in collection rates across the target areas. The public audits being convened in these locations are allowing the community easy access to key financial information on collected funds and planned repairs and helping to raise community awareness on roles and responsibilities in effective management of the water and sanitation facilities.

In Indonesia, GPSA worked with a local civil society organization, Wahana Visi, to develop a social accountability process for improved delivery of maternal, newborn, child health, and nutrition services. The civil society organization adopted the “Citizen Voice and Action” approach to enable villagers and local health center staff to assess nearly 280 health services against both official standards and villager determined standards. Following these assessments, local action plans were developed to remedy inadequacies in maternal, newborn, child health, and nutrition service delivery. Based on the results of the recent mid-term evaluations conducted in the same locations, there has been an increase in: (i) the number of women giving birth at local health facilities rather than at home; (ii) tetanus vaccinations for pregnant women; and (iii) supplementary feeding programs that teach parents how to cook healthy foods for their families. In some districts, village heads have become more active, opening monthly clinics for children and pregnant women (Posyandu) earlier as well as joining activities to increase villagers’ awareness. Evaluation results also indicate that mothers value maternal, newborn, child health, and nutrition services the most and have noticed most significant changes in availability and quality of these services. The results demonstrate that empowering local communities is a prerequisite for ensuring long-term and sustainable improvement in maternal, newborn, child health, and nutrition services.”


The World Bank’s 2017 Trust Fund Annual Report features over 60 results stories and achievements from trust funds that cover Global Practices, Cross Cutting Solution Areas, Regions, and the IFC to highlight the diversity of the trust fund portfolio and emphasize its importance in supporting operational work across the WBG. The results stories and achievements were organized this year around the IDA18 special themes, which are: Climate Change; Fragility, Conflict and Violence; gender and development; governance and institutional development; and jobs and economic transformation.